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Who is eligible to activate Tune Talk eSIM?
Only Tune Talk subscribers who are on HI-VALUE, CUN VALUE, and VALUE prepaid packs are eligible.
I am a New Tune Talk Subscriber. Can I register for the Tune Talk eSIM?
Of course! Just download the Tune Talk App and register for eSIM via the App.
Refer to the steps above to register for eSIM.
I am an Existing Tune Talk Subscriber. Can I switch to eSIM and keep my current mobile number?
Yes. You can easily switch and keep your current number!
Refer to the steps above to register for eSIM – Existing Users
How much does Tune Talk eSIM cost?
The cost for Tune Talk eSIM is only RM10.
What happens when I remove my eSIM profile from my device?
Once removed, the eSIM profile is no longer reusable. You will need to repurchase a new eSIM profile to be used on the same or different device.
Why does Customer Care need my details for eSIM replacements?
All SIM replacements require you to provide proof of ownership as a security measure, in addition this step will ensure that your correct mobile number is reflected in your eSIM profile (crucial step for successful iMessage activation for Apple iOS devices).
If I missed step 9, what are my options?
You will need to purchase a new eSIM QR code, and repeat the steps above to register your eSIM.
Don’t forget to wait for the success confirmation of your eSIM replacement before activating eSIM on your device.
Can I change my mobile number after activating the eSIM? Can it still work?
For Apple iOS devices - this is not encouraged because this will require purchasing a new eSIM after the mobile number is changed.
For Andriod devices - Yes, you can change your mobile number.
Can I switch my eSIM profile to another device?
This will require you to purchase a new eSIM followed by eSIM replacement as outline in the steps for switch to eSIM.