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Terms & Conditions

Please read and understand these Terms & Conditions to various products and services

4G UPGRADE PROMO

This Promo is valid from 12:00:00 on 23th January 2017 until further notice.
Subscriber that successful submit their request with a minimum top up of RM30 will be entitle to get a FREE 4G Tune Talk SIM pack with free delivery service.
How the 4G SIM UPGRADE works:-
Subscriber need to place their 4G Upgrade request with a minimum top up via Tune Talk Online form (website)
Tune Talk will call subscriber to verify the registration details within the next business day (Monday-Friday 9am – 6pm). Parcel will be deliver once verification successful via GDEX.
SIM delivery time is estimated at 7 working days (any delay in delivery is subject to GDEX’s terms & conditions of delivery). Tune talk will not be responsible for any damage or lost once the parcel are out from our end.
Upon receiving the SIM pack, subscribers are required to call 03-2771 7000 to start the sim replacement process . Reload will only be credited once the replacement process is complete.
On 1st June 2017, the Malaysian Communications and Multimedia Commission issued out the new Guidelines on Registration of End-Users of Prepaid Public Cellular Services Prepaid Guidelines which makes it compulsory for mobile prepaid service providers to limit the number of prepaid SIM cards from the previous 10 SIMs to 5 SIMs for each new subscriber.
One (1) individual can only register a maximum of five (5) SIMs under single user NRIC/Passport. Malaysian citizen are required to register using NRIC only. Exception are given to Military personnel and police officers as they are using unique ID.
All payments made on confirmed orders are non-refundable.
Tune Talk Youth SIM are not available until further notice.
Tone Excel/Tone Plus subscriber are not entitle for the Tune Talk Online Tune In services.
Any other promotions or benefits from the top up purchased will still apply.
SIM delivery is only available within Malaysia.
GDEX’s personnel will sight the recipient subscriber’s identification document (MyKad /passport) before handing over the Free Tune Talk Mobile Prepaid SIM card.
SIM delivery time is estimated at 7 working days (any delay in delivery is subject to GDEX’s terms & conditions of delivery). Tune talk will not be responsible for any damage or lost once the parcel are out from our end.
For P.O. Box delivery address as confirmed by GDEX, customers would need to contact GDEX to get the parcel location/office address to collect it as GDEX will not deliver it but leave a note in the post box.
Subscriber will need to top up and stay active to avoid SIM fall into Grace Period status. (Which means that the subscriber can only receive voice calls and SMS only, with no outgoing calls, SMS and mobile data).
In the event of fraudulent activity, Tune Talk reserves the right to disqualify any registration at its own discretion.
Tune Talk at its sole discretion, reserves the right to modify, suspend or cancel the Offer in the event that it becomes incapable of running as planned, technically interfered or corrupted, including but not limited to infection by computer viruses, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Tune Talk, despite the best efforts of Tune Talk, or for any reason whatsoever without the need to disclose such reason.
All queries pertaining to the above service should be directed to Tune Talk’s Customer Care by calling 13100 or 03-2771 7000 from 8am to 10pm daily.
All subscribers that participate in this Offer are bound by the terms and conditions contained and/or amended herein and any decisions made by Tune Talk shall be final and no further correspondence will be entertained.
Where the terms and conditions are translated into a language other than the English Language, in the event of any inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail.
The terms and conditions herein shall be governed and construed in the laws of Malaysia and the subscribers agree unconditionally to the non-exclusive jurisdiction of Malaysia.
All subscribers’ personal information is subject to the Personal Data Protection Act, 2010 as explained on Tune Talk’s website at www.tunetalk.com.
Tune Talk reserves the right to amend the terms and conditions without any prior notice.